Why Customer Service Skills Matter in the Kenyan Job Market Are you looking for a job in Kenya, or aiming to grow your career in 2024? If so, customer service skills could be your passport to landing opportunities fast, and standing out from other job seekers. With Kenya's unemployment rate projected at 6.61% this year, and over 800,000 new entrants into the job market annually, competition is fierce—especially for candidates aged 20-29. Fortunately, customer service is a thriving sector cutting across industries like banking, retail, technology, hospitality, and government services. Employers are on the hunt for individuals with specialized customer service skills, making this area one of the most employable for Kenyans right now. In this comprehensive guide, we'll break down the most-wanted customer service skills , show you where to train, and give you actionable tips to boost your employability quickly. The Most In-Demand Customer Service Skills in ...